Transportation Supply Chain Professionals

(TSCP) - Specializing in the placement of International, Logistics, and Supply Chain Professionals.

Employers Interview Strategy

April 6, 2014 by Systems Manager

It’s surprising to learn how many companies commit fundamental mistakes in the recruitment process –mistakes that drive away good candidates.

In a recent survey conducted of more than 200 professionals (primarily managers and executives), 50 percent reported that something during the hiring process made them decide not to work at a company. These negative experiences included rude treatment, long waits, little follow-up, an overly long hiring process and unprofessional behavior in the interview.

“Companies should never take an arrogant tone when they interview candidates, because they will lose people,” says Neil McNulty, president of McNulty Management Group, a placement firm in Virginia Beach. “Nothing makes a recruiter angrier than to hear a good candidate say, ‘They treated me poorly.’”

While no company deliberately creates a poor hiring environment, it makes sense to review the fundamentals from time to time and make sure you have the right processes, people and culture in place to avoid wasting recruitment dollars.

Respond to Resumes

Simply confirming receipt of a resume is a smart strategy that will elevate you above the majority of employers.

If you use an automated system for accepting applications and storing resumes, you can create an auto-responder. If your system isn’t fully automated, consider creating a simple postcard with check-box options that you or the hiring manager can quickly check off and send. This will, at the very least, let candidates know you have received their materials.

Prepare for Interviews

Organizations create a bad impression when interviewers are poorly prepared, in a rush or clueless about the candidate or the position. An arrogant, superior attitude is a real turn-off. While it’s not always possible to create a perfect interview environment, you can ensure the best possible results with some simple practices:

  • Brief hiring managers and supply candidate resumes well in advance of the interview.
  • Be certain HR and hiring managers schedule ample time for each interview.
  • Make interviewing easier by creating a library of sample questions from which interviewers can pick and choose.
  • Whether your company uses a formal interview process or allows managers to create their own, you can add value by providing training, sharing best practices and serving as a resource.

Be certain that everyone — from the HR screener up through top executives — understands what it costs to recruit a candidate and how essential good employees are to the company’s success. This must be more than lip service or a slogan on your employment Web site. If it is not truly ingrained into the company culture, it’s easy for busy executives to conduct cursory interviews or seem dismissive.

Follow Up After Interviews

The survey revealed that 28 percent of candidates received no follow-up whatsoever after an interview. And when they did, 62 percent of respondents said the wait averaged two weeks or longer.

Again, it’s simple but profoundly important: Follow up with candidates after every interview, even if it’s to tell them they are not being considered. By neglecting to follow up, you squander the chance to create a positive impression with this candidate (and friends). You might lose a candidate who could fill another open position, and you create enormous ill will that harms your employment brand.

It’s particularly important to stay in touch with candidates who are still under consideration. Even if you can’t make the process go faster, be sure to let candidates know what’s going on and what they can expect.

Communicate Throughout the Process

Does your organization have a clear, consistent procedure for communicating with candidates at every step of the process? Do candidates know what to expect when they arrive for interviews? Is the follow-up procedure clear and closely followed?

If not, it’s likely your candidates are experiencing frustration that can lead to disgust with your organization.

McNulty puts it succinctly: “Expectations up front prevent problems down the road.” Establish expectations, and you reduce candidates’ frustration. You’ll also reduce or eliminate repeated follow-up calls.

Shape Candidate Perceptions

Not surprisingly, candidates are frustrated by the process of looking for a job, and they use their experiences to form opinions and make decisions about hiring organizations. Half of the survey respondents responded “yes” to the question: Has a company ever done something in the interview/selection process that made you decide not to work there?”

Of this group, half indicated it had something to do with “fit” in regard to culture, organization, boss or position. But the other half — fully 25 percent of job applicants surveyed — indicated it was the hiring process itself that caused them to form a bad opinion about the company and decide not to work there.

This should be a wake-up call to hiring organizations. In view of the promised talent shortage that is predicted to affect most professions and industries, companies that do a poor job of cultivating candidates will not be able to attract top talent.

The good news is that it doesn’t take much to improve the process — simply treat people with respect, establish expectations, maintain clear communication and follow up promptly.

Filed Under: Employer Chronicles

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Testimonials

WLG (USA) LLC.
“Transportation Supply Chain Professionals has been instrumental in finding great candidates that have stuck with our company for years. Rosalie’s professionalism and assistance has been outstanding for the two years that we have been using TSCP and will continue to use TSCP for many years to come!”

 

David Duke
Director of Operations
WLG (USA) LLC

Transportation Supply Chain Professionals
5
2019-01-31T19:38:22+00:00

David Duke
Director of Operations
WLG (USA) LLC

“Transportation Supply Chain Professionals has been instrumental in finding great candidates that have stuck with our company for years. Rosalie’s professionalism and assistance has been outstanding for the two years that we have been using TSCP and will continue to use TSCP for many years to come!”  
http://tscp.jobs/testimonials/wlg-usa-llc/
Genesis Forwarding Services
Working with TSCP has been truly a pleasure. When asked to present candidates, they have supplied quality applicants from clerks to upper level management. Thank you TSCP for making my very busy job less stressful and time consuming!”

Karen Sedor
Director of Operations, USA
Licensed Customs Broker
Genesis Forwarding Services

Transportation Supply Chain Professionals
5
2019-01-31T19:39:00+00:00

Karen Sedor
Director of Operations, USA
Licensed Customs Broker
Genesis Forwarding Services

Working with TSCP has been truly a pleasure. When asked to present candidates, they have supplied quality applicants from clerks to upper level management. Thank you TSCP for making my very busy job less stressful and time consuming!”
http://tscp.jobs/testimonials/genesis-forwarding-services/
World Commerce Services, LLC.
“Studying for International Business as well as Administrative assistant, I knew that I wanted to start a career that would implement both aspects of my degree. At the time, the college I was attending hosted a job fair geared towards the International Business students. There, I met Rosalie.

After filling out an application and providing her with my resume, I had a pleasant conversation with Rosalie where she asked questions regarding the type of job I was looking for: close to home, family owned/privately owned company, and able to use my International Business knowledge as well as my computer skills.

In no time, I received a call from Rosalie with an opportunity that fit all of my criteria, not to mention the pay being better than I hoped for. She set up an interview for me and in less than 2 weeks after the interview I started my 1st day at my new job less than 10 minutes from home at a Freight Forwarding company working in the Pricing Dept. where my computer skills/knowledge are challenged everyday. 6 ½ years later, I am still happily with the company.

Rosalie & TSCP surpassed all of my expectations; she proved to me that finding the perfect job is a reality not just a marketing claim…thank you Rosalie!”

Yadyra Cabrera
Account Executive
WLG (USA), LLC/World Commerce Services, LLC

Transportation Supply Chain Professionals
5
2019-01-31T19:39:39+00:00

Yadyra Cabrera
Account Executive
WLG (USA), LLC/World Commerce Services, LLC

“Studying for International Business as well as Administrative assistant, I knew that I wanted to start a career that would implement both aspects of my degree. At the time, the college I was attending hosted a job fair geared towards the International Business students. There, I met Rosalie. After filling out an application and providing her with my resume, I had a pleasant conversation with Rosalie where she asked questions regarding the type of job I was looking for: close to home, family owned/privately owned company, and able to use my International Business knowledge as well as my computer skills. In no time, I received a call from Rosalie with an opportunity that fit all of my criteria, not to mention the pay being better than I hoped for. She set up an interview for me and in less than 2 weeks after the interview I started my 1st day at my new job less than 10 minutes from home at a Freight Forwarding company working in the Pricing Dept. where my computer skills/knowledge are challenged everyday. 6 ½ years later, I am still happily with the company. Rosalie & TSCP surpassed all of my expectations; she proved to me that finding the perfect job is a reality not just a marketing claim…thank you Rosalie!”
http://tscp.jobs/testimonials/wlg-usa-llc-world-commerce-services-llc/
U.S. Custom House Broker
"For Rosalie Chimera from TSCP, finding employment for her customers is only the first step in her job. She will not stop until she fits the right job to the right person. Rosalie knows the difference between working at a job and living a livelihood.
I’ve known Rosalie since the late 1990’s, and her advice has parlayed me into a better job candidate, worker, and person. I highly recommend Rosalie Chimera and her staff at Transportation Supply Chain Professionals for their exceptional and overarching job placement skills."

Shawn W. Beckett
U.S. Custom House Broker

Transportation Supply Chain Professionals
5
2019-01-31T19:40:20+00:00

Shawn W. Beckett
U.S. Custom House Broker

"For Rosalie Chimera from TSCP, finding employment for her customers is only the first step in her job. She will not stop until she fits the right job to the right person. Rosalie knows the difference between working at a job and living a livelihood. I’ve known Rosalie since the late 1990’s, and her advice has parlayed me into a better job candidate, worker, and person. I highly recommend Rosalie Chimera and her staff at Transportation Supply Chain Professionals for their exceptional and overarching job placement skills."
http://tscp.jobs/testimonials/u-s-custom-house-broker/
Elkay Manufacturing
"I have been using Rosalie to place permanent and temporary employees for many years. I started working with Rosalie when I was at Maytag as the Director, Customer Service and Traffic. and I have continued to ask for her assistance.

She has an in depth knowledge of the industry and knows exactly what type of person I am looking for each time. She knows the skills set required and the personality type that will work well with me. She has always provided quality candidates for me."

Theresa Higgins
Global Logistics and Traffic Manager
Elkay Manufacturing

Transportation Supply Chain Professionals
5
2019-01-31T19:40:52+00:00

Theresa Higgins
Global Logistics and Traffic Manager
Elkay Manufacturing

"I have been using Rosalie to place permanent and temporary employees for many years. I started working with Rosalie when I was at Maytag as the Director, Customer Service and Traffic. and I have continued to ask for her assistance. She has an in depth knowledge of the industry and knows exactly what type of person I am looking for each time. She knows the skills set required and the personality type that will work well with me. She has always provided quality candidates for me."
http://tscp.jobs/testimonials/elkay-manufacturing/
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Transportation Supply Chain Professionals

Transportation Supply Chain Professionals, Inc.
P.O. Box 121
Bolingbrook, IL 60440

Telephone: 630-759-8710
Fax: 630-759-7168
Email: recruiter@tscp.jobs

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